Setting Up Lead Stages

Last Revised:      Written by Veloxity CRM    Time Estimate: About 3 minutes to read. Version 2.0


Setting Up Lead Stages (00:03:42)

Contents

What are Lead Stages? 

Definition

Lead Stages guide the Lead qualification process for users whose job it is to determine whether a Lead should be converted into an Opportunity. 

Lead Stages enable you to segment your Leads to organize and prioritize your outreach.  Users can quickly visualize each Lead's stage to ensure no Leads fall through the cracks.

How can I use Lead Stage Setup?

Setting Up Lead Stages allows you to optimize your organization's Lead Management process:

  • Add, Delete, Edit Lead Stages.
  • Add optional TODOs (steps to complete) to each Lead Stage.
  • Fix Lead Stages in your system.

Where can I find Lead Stage Setup?

Find Lead Stage Setup in the CRM Setup area. 

From the Main Menu, click My Profile > App Setup > CRM Setup > Lead Stages

Navigating Lead Stage Setup

You are looking at a screenshot of Lead Stage Setup:

Figure 1. Lead Stage Setup. 

How can I setup Lead Stages?

 Tip: When creating a Lead Management Process, consider the following best practice tips: 

  • Consistent Process: Sales reps must enter and update information accurately and consistently for the data in your CRM to be accurate.
  • Limited Lead Stage Values: Sales reps need to select the best value to describe the Lead process consistently. Too many values make this difficult. Think bigger picture rather than granular when creating Lead Stage values.
  • Clear Lead Stage Values: Lead Stage values should not be ambiguous or up to the sales rep's interpretation. The value should represent a clearly defined state in your sales process that cannot be undone.

Setting up Lead Stages creates a clear and consistent Lead Management process.

What are the default Lead Stages in Veloxity CRM? 

The following Lead Stage Definitions and TODOs are pre-configured in your Veloxity CRM system:

Lead Stages Definition TODOs (steps to complete)
Open: Not Contacted New Leads. You have not yet reached out to these Leads.
Working: Contacted You've been able to make contact with these Leads. 
  • Confirm Budget
  • Confirm their need matches our solution
  • Confirm timing in next twelve months
Closed

The Lead closes:

  • The Lead has been qualified and converted to an Opportunity.
  • The Lead has been disqualified and is no longer a potential Opportunity.

Tip: Veloxity CRM automatically generates the final Stage: Closed. 

You are looking at a screenshot of the Lead Stage View with TODOs (user view) :

Figure 2. Lead Stage View with TODOs (user view). 

How can I set up my Lead Stages?

If the default options do not match your process, use the following directions to set up your Lead Stages: 

How can I Fix Lead Stages? 

After you have updated your Lead Stages to match your Sales Process, click Fix Lead Stages.

  • Fixing Lead Stages updates and fixes invalid Lead Stage Names in the system.
  • Be sure to click Fix Lead Stages after making changes to Lead Stage Names.

How can I Add a Lead Stage?

  1. Click Add Lead Stage to add a new Lead Stage.
  2. Click inside the box marked New Stage.
  3. Enter the Lead Stage name.
  4. Click Save.
  5. Be sure to click Fix Lead Stages after making changes to Lead Stage Names.

How can I Edit a Lead Stage?

  1. Click inside the Lead Stage box you want to edit.
  2. Edit your Lead Stage Information.
  3. Click Save.
  4. Be sure to click Fix Lead Stages after making changes to Lead Stage Names.

How can I Remove a Lead Stage?

  1. Click the row number of the Lead Stage you want to remove.
  2. Click Remove Selected Lead Stages.
  3. Click Save.
  4. Be sure to click Fix Lead Stages after making changes to Lead Stage Names.

How can I Reorder Lead Stages?

  1. Click the row number of the Lead Stage you want to move. 
  2. Drag and drop the Lead Stage to the correct position.
  3. Click Save.
  4. Be sure to click Fix Lead Stages after making changes to Lead Stage Names.

How can I Add TODOs to Lead Stages?

  1. Click the row number of the Lead Stage where you want to add a TODO.
  2. Click Add TODOs.
  3. Click inside the box marked New TODO.
  4. Enter the new TODO name.
  5. Click Save.

How can I Remove TODOs from Lead Stages? 

  1. Click the row number of the Lead Stage where you want to delete a TODO.           
  2. Click Remove Selected TODOs.
  3. Click inside the box marked New TODO.
  4. Enter the new TODO name.
  5. Click Save.